Shipping & Returns Policy (Australia)
Delivery
Bauwerk Colour sends out ordered goods within 2-4 working days. Orders with a value exceeding AUD 1000,00 may take longer.
Expect deliveries to take between 5 – 7 working days.
Force Majeure: Bauwerk Colour Australia Pty Ltd will not be responsible and will not pay any compensation where we are preventing or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, in the event of a pandemic, acts of terrorism, or, but not limited to interruption to gas, water or power or other utilities.
Tracking Your Order
When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide a link that will allow you to track the status of your delivery at any time.
Lost or Damaged Goods
If your order is lost or damaged in transit, please contact us within 7 working days of placing your order so that we may assist you.
International Delivery
Please contact us for international sales and deliveries with your country and request. We can then provide the best option to ship to your particular country.
Bauwerk Paints are classified as Non Dangerous Goods, they can be safely air shipped anywhere in the world.
Refunds & Returns
We cannot accept returns, as each bucket of paint is made for you and your particular colour selection.
It is very important that you test your colour selection with a sample pot for an accurate colour representation with your particular surface and lighting conditions and to determine if the chosen product or product combination is fit for the intended purpose according to your standards.
We will replace paint that is found to have been incorrectly tinted. If you are not sure about your colour selection please email us, we respond to all emails within 2 days.
We do not offer refunds. We will replace any product that is proved to be faulty. We do not accept liability beyond replacing of faulty goods.
The goods must be thoroughly inspected by the customer or an authorised individual upon receipt in order to detect any transportation damage or deviation from the ordered goods, including mis-tints. Customers who are merchants or commercial customers must ensure that any transportation and packaging damage detected is confirmed in writing by the carrier upon delivery and reported. We also ask, without legal obligation, that customers who are consumers notify us of any clearly identifiable transportation damage.
Please note: We do not accept consequential losses, due to time delays or application of mis-tinted or mis-labelled paints. It falls into the responsibility and/or contractual obligation of the applicator to check that all supplied materials are up to the specifications; as is the timely ordering of materials by the responsible contractor to ensure the project is finished on schedule.